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There are several things that must be completed seven (7) days before your scheduled move-in date.

1. Your lease must be signed by all adults named on the lease.
2. All move-in funds must be paid.
3. Identification and income verification processes must be completed.
4. Complete your Move-in Orientation

Our Move-in Orientation is a convenient and flexible way to give you all the information you need about your home and about leasing a home with us. We’ll conduct your orientation over the phone or by video chat.

Here’s what you need to know about the Move-in Orientation:

• It will take approximately 20-30 minutes by phone.
• It can only be completed with an adult who is listed on the lease.
• Move-in Orientations are available Monday through Friday between 9am and 12:30pm local time.
• You’ll learn how to make rent payments, how to place maintenance requests, and the basics about the home and home care.
• We’ll discuss renter’s insurance, HOA, and other pertinent items.
• We’ll review the move-in inspection, which includes photos of the interior and exterior of your home and answer any questions you may have. 

Once you complete your orientation and you’ve completed items 1, 2, and 3 listed above, we’ll release the lockbox code to you on your lease start date so you may access keys to your home.

Depending on the property you’re moving into and the terms of your lease agreement some utilities may be included in your rent. For all additional utilities you will need to set up your utilities prior to moving in separately. This can be done by calling your local service provider in the area and connecting service to your new home. If you need additional assistance with this process you can email us at theprimeteam@nhprimeaz.com.

On the day of move in you will find a Move In/Move Out Checklist on your kitchen counter. Please be sure to fill this out and submit via email no later than 5 business days from move in. Feel free to include pictures and additional details in your email. All move-in checklists can be sent in to theprimeteam@nhprimeaz.com. If you do not submit your checklist within the 5 business days it will be assumed that your new home is in perfect condition. 

Renters insurance provides you with peace of mind knowing that your personal belongings are covered in the event of unforeseeable circumstances. We believe its so important, we require that our residents carry it while they live in our homes. All residents on the lease must be listed on the policy and your policy must have at least $100,000 of liability coverage. Proof of insurance must be submitted to theprimeteam@nhprimeaz.com. If we do not receive proof of insurance prior to move in you will be auto enrolled in FolioGuard.. 

Completing this form is the first step to moving out of your home. Generally, our leases require a 30-day advance notice or as otherwise defined in your lease. Please check your lease for your exact notice requirements. Once you complete the form, you’ll be contacted by one of our team members to schedule your Pre-Move Out Walkthrough. 

Security deposit refunds are sent by mail, so please be sure you’ve updated your account with your new address to avoid any delays in delivering the check to you. 

Please make your rent payment as usual for the last month of your Lease Agreement. Once you vacate the property and your final invoice is prepared, we’ll pro-rate your final statement to only account for your days in occupancy.

Please remember, your security deposit is NOT your last month’s rent payment. Please pay all utilities and fees (early termination, administrative, etc. where applicable) prior to moving out. 

Please be sure to cancel or transfer your internet and/or cable service when you move out of the home. Some internet and tv providers will not let a new resident set up service if your service is still active.

When you leave the home, place all miscellaneous keys (except the house key), amenity keys, key fobs, access cards, garage door remotes, and cleaning receipts on the kitchen counter.

Place your key(s) in the LOCKBOX that is mounted on your home. If a permanent lockbox is not mounted to the side of your home, please submit a service request to have one installed, prior to move out.

The lockbox combination should have been shared with you when you received the move out procedures email. 

PLEASE DO NOT LOCK THE KEYS IN THE HOME. If this happens, we’ll need to have a locksmith rekey the home and the cost will be added to your account in the amount of $150.

Moving can be stressful and expensive! We want to reduce the stress and help you prepare your home for move-out. Returning the home to its pre-move in condition prevents deductions from your security deposit. If cleaning and repairs are needed or damages have occurred during your residency, NH Prime Property Management only charges you for our cost to return the home to its pre-move in condition. The following instructions will help you avoid charges and maximize your refund. 

Please be sure the entire home interior, including carpets, are professionally cleaned. If your home interior and carpets aren’t professionally cleaned, we’ll work with a vendor to clean it and those costs will be added to your account.

Cleaning fees start at $300 and can be higher depending on the size of the home and amount of work required. To avoid this potential charge, please provide receipts for all cleaning services.

Interior of the Home

The following items should be cleaned:

• All surfaces: countertops, floors, doors, and walls
• Windows, including frames, sills, and blinds
• Ceiling fans
• Light fixtures
• Inside cabinets and drawers
• Appliances: inside, around, and behind
• Bathrooms, including toilets, tubs, showers, sinks, faucets
• Baseboards and trim
• Replace HVAC Air Filters
• Garage floor

Carpet Cleaning
Have the carpeting in your home professionally cleaned and leave a copy of the cleaning receipt on the kitchen counter. NOTE: Renting a machine or using a personal carpet cleaner does NOT meet our professionally cleaned requirement. If carpets are not professionally cleaned or if we need to replace the carpet due to stains, pet stains/odors, or other damage, we’ll work with a vendor to resolve those issues and those costs will be added to your account.

Walls
Walls need to be returned to their pre-move in condition. This includes but is not limited to removing dirt, smudges, patching holes and cleaning fingerprints.

Remove all Trash
All trash and unwanted personal items must be removed from the home prior to move-out. Any trash left behind, including any amounts left over after trash pickup because they exceeded the pick-up capacity by the service provider will be removed and any costs incurred will be added to your account. 

Exterior of the Home

Please be sure the following items are complete:

• Yard, gutters, and flowerbeds must be free of debris
• Pick up pet waste, leaves, and weeds
• All bushes and trees under eight feet tall should be trimmed
• Grass should be freshly mowed
• Driveway, patio, walkways, and exterior walls should be washed.

We understand that accidents happen and can result in unintentional damage to the home. If there’s been any damage to the home, please correct the issue to avoid pass-through charges at move-out. 

Please pay special attention to:

• Window blinds
• Patio blinds
• Towel bars
• Light bulbs
• Door stops
• Smoke detectors 
• Smoke detector batteries
• Drip pans
• Interior of all appliances
• Clogged drains
• HVAC filters

Re-painting

For walls, sometimes cleaning isn’t enough. If you are unable to successfully clean the wall and need to paint, please consult with a professional painter to match color and sheen. Please do not touch up walls with paint. If you need to paint, please paint the entire wall, corner to corner to avoid color and sheen mismatches. If walls aren’t returned to their pre-move in condition, or if your home needs to be completely repainted, we’ll work with a vendor to restore it to pre-move in condition. If your home needs to be completely repainted, you will be charged a pro-rated amount based upon the life expectancy of the paint and the length of your occupancy. 

Assuming you’ve left the home in good condition and followed the policies and procedures below, your security deposit refund will be mailed to you. Your account will be reconciled to include any credits, adjustments or charges and the security deposit refund or charge statement will be sent within 14 business days of your move-out date or sooner. If you have any questions regarding your security deposit refund, please contact our Account Services department at theprimeteam@nhprimeaz.com.